Return & Refund Policy

Return & Refund Policy

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; RETURN FEES APPLY.

Returns

Can I return my order?

Yes, you can.

If you are not satisfied with the items you received, you may return them within 30 days of receipt, provided the following conditions are met:

  1. Items must be returned in their original condition, with all tags attached, and packaging must be intact, just as it was when the product was delivered.

  2. Items must show no signs of excessive wear, damage, or mishandling, and must be in a resalable condition.

  3. For items where hygiene is a concern, they must be properly cleaned before initiating the return process.

  4. If the product was found to be defective upon receipt, you are eligible for a return.

  5. Shipping costs will be charged to the customer for the return.

  6. Returns will be processed within 7 business days, and if all conditions are met, we will confirm receipt of your return within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How to Return My Order?

If your order meets the conditions listed above, please follow these steps to initiate a return:

  1. Email us at contact@bensonandharper.com
  2. Include the following details in your email:
    • Order number
    • Reason for the return request
    • A photo of the product (if it’s defective or damaged)
    • Your first and last name
    • Your shipping address

Once we receive your request, we will provide you with the correct return address. Please do not send your return to the sender’s address; wait for our instructions. Note that customers are responsible for the shipping costs of returning the items.

Right of Withdrawal

As a consumer, you have the right to withdraw from this agreement, provided that the purpose of your transaction is not primarily related to your commercial or professional activity.

A. CANCELLATION TERMS

Right of Cancellation

The cancellation period lasts for 14 days from the day you, or a third party named by you (who is not the carrier), receive the last item of your order.

Since we use a fully automated order system, orders are processed immediately upon confirmation. Therefore, we are unable to interrupt the shipping process once it has begun. Refunds can only be issued after the goods are returned. To exercise your right of withdrawal, you must inform us via a clear declaration (e.g., by email to contact@bensonandharper.com) of your decision to withdraw from the contract. The withdrawal is completed once we receive the returned goods. The buyer is responsible for the return shipping costs.

Shipping in Transit

As our products are shipped from Asia, longer transit times may occur over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You may, however, notify us in advance about your cancellation. To ensure the fastest possible processing of your return, we kindly ask that you provide us with shipping confirmation when returning your order.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding the delivery costs (except in cases where you chose a more expensive delivery option than our standard shipping). Refunds will be processed no later than 14 days from the day we receive your withdrawal request and returned goods. The refund will be made using the same payment method you used for the initial transaction, unless otherwise agreed. No additional fees will be charged for the refund.

Please note: All returns must be sent to our central warehouse in Asia at the customer’s expense.